ToolsmartUSA - FAQ

All prices are in US Dollars.

All electrical items are standard 110/120 US voltage unless otherwise indicated.

We ship every weekday by UPS ground and United States Postal Service. We are happy to quote you expedited shipping if you need your items fast. Your items, except parts not in stock, will be shipped within one business day and sometimes same day. We know you want your items fast and we try to make that happen.

FREE SHIPPING offer is only valid in the 48 contiguous United States, and only on orders with total over $75.00 in most cases. If weight is excessive, we will contact you before shipping. For Alaska, Hawaii, Guam, Puerto Rico, APO FPO addresses the actual shipping charges will apply. We will be happy to work with you to pass along our shipping discount for any units that require truck freight or other special handling.

All large items are shipped either via UPS or Freight through a number of freight options. Please contact us to get shipping information and quotes for larger items.

We do not refund shipping charges for items incorrectly or mistakenly ordered. We are committed to making every purchase from ToolsmartUSA.com a positive experience for you. If for any reason you are not satisfied with your purchase; please contact us and will work with you to resolve the issue. If you need service on items you received please contact the manufacturer at the number listed on the item or contact us to obtain the manufacture contact information. Please do not return items needing service to ToolsmartUSA.com without first contacting us.

Most damage claims are handled by the manufacturer except in the case of shipping damage. If your item is damaged please contact the manufacturer at the number listed on the item or contact us to obtain the manufacture contact information. Please do not return damaged items to ToolsmartUSA.com without first contacting us.

How are items with shipping damage handled?

If you purchased the optional shipping insurance on your package, then shipping damage claims will be handled through ToolsmartUSA.com directly. ToolsmartUSA.com assumes no liability if the insurance is not purchased. Do not open damaged items as the original packaging must remain intact to show the damage. Please take photos to document damage if possible. We recommend insuring your packages to expedite the damage claim process. After 3 days from the delivery confirmation date we can no longer accept a shipping damage claim.

Yes, however international shipping costs vary by country and carrier. Please contact us to get an exact quote. We do our best to be accurate with our quotes. We manually quote all international shipping to you prior to the order being placed. We will not ship until we have your approval for the costs.

Some countries will impose taxes or duty fees on the products we ship. All expenses of this nature are the sole responsibility of the buyer and are collected at delivery. Please contact your local Customs Office to get an estimate of these charges. Placing an order authorizes us to charge your card for any back-billed fees that come to us from the shipping firm. Refusal of delivery of the package does not limit liability of these charges. All expenses related to returns will be added to your invoice. Once an item is shipped, you are responsible for all expenses related to receiving the order. Please be sure the check these possible charges before you order.

We have no control over Customs once the package is given to the delivery service. Delays can occur in Customs. Some countries are really good about clearing items through Customs, others are terrible. All items that are shipped internationally are shipped from our warehouse in Waynesville, Ohio. Items not in stock cannot be shipped internationally directly from the manufacture; this will increase the number of days for delivery. Units that are being voltage converted automatically incur a 5-7 day delay while the conversion is completed, this is in addition to any manufacturer delays or shipping delays, plan for delays in receiving converted units.

APO/FPO (Army Post Office/Fleet Post Office) Military addresses have US Post Office restrictions, plus the occasional country restriction. Generally, we can send anything that isn't hazardous. Some very large boxes cannot be delivered through this service. Items not in stock cannot be shipped internationally directly from the manufacture; this will increase the number of days for delivery. This can delay your shipment by a few days.

Errors, omissions, incorrect pictures and prices occasionally occur. We make every attempt to have accurate pricing, availability, descriptions and pictures. However, there may be occasional errors in the listings on our website. Errors are fixed immediately when brought to our attention. We are committed to making every purchase from ToolsmartUSA.com a positive experience for you. If for any reason you are not satisfied with your purchase; please contact us and will work with you to resolve the issue.

Order cancellations are handled on a case by case basis. We are happy to work with you to cancel any order that you did not intend to place. Simply email or call us. We usually try to ship same day so be sure to contact us as soon as possible after you realize you ordered by mistake. All delivery refusals will be subject to a 15% restocking fee that will be deducted from your refund. Return shipping charges are the responsibility of the buyer in the case of delivery refusals.

Each item is inspected prior to shipment. We are committed to making every purchase from ToolsmartUSA.com a positive experience for you. If for any reason you are not satisfied with your purchase; please contact us and will work with you to resolve the issue. If you find parts missing from items you received please contact the manufacturer at the number listed on the item or contact us to obtain the manufacture contact information. Please do not return items with missing parts to ToolsmartUSA.com without first contacting us.

If you have an issue with an item covered under warranty please contact the manufacturer at the number listed on the item or contact us to obtain the manufacture contact information. Please do not return items to ToolsmartUSA.com without first contacting us.